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If you are working as a customer service agent or salesperson, you have to deal with different personalities callers. Among them, angry customers are always tough to tackle. Such customers need to cope smartly otherwise you may lose your customer forever. The sales and customer service team is provided with proper training to deal with …
Angry Customer on the Phone: Some Useful Tactics to Satisfy Read More »
Business Process Outsourcing A BPO (Business Process Outsourcing) refers to a company that supports some other company with its services. The services may be Customer Support, Inbound Outbound Calling, Sales or IT, etc. Why a company needs BPO services? The major reason behind this is sometimes it costs cheaper for a company to outsource its …
When sales managers are here for company meetings, enhancing sales team efficiency and high sales team turnover rates are invariably on the agenda. When they examine their sales forces and read articles in Sales and Marketing Management journal, they tend to ‘accept’ that just 20% of the sales team is responsible for 80% of all …
Nowadays, hiring the best candidate is a much difficult task. This is because there are many available options for any position and the recruiters find it tough to select the best match. Still, it is not as simple as there is always a wrong selection possibility. The definition of a wrong person for the position …
How to Hire the Best Candidate: Tips to Ensure the Best Resource Read More »
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